Refunds and cancellation

Effective 24 September 2026 · Last updated 5 November 2026 · Slobal, Ireland

Free trial

30 days, no card, nothing charged

Cancel

Any time, by email or from the workspace admin console

Refunds

Your statutory rights, and nothing beyond them

Seller

Link, Stripe’s checkout service, as merchant of record

Licensor

Taher Laskar trading as Slobal

This page explains what you can get back and how to stop paying. It sits beside the terms of service and the price list. The licence is between you and Taher Laskar trading as Slobal. Link, Stripe’s checkout service, sells it to you as merchant of record.

The free trial

• Every install starts one free trial. It lasts 30 days, one per account and per machine. We take no card and we charge nothing.
• From day 31 Helmsly is read-only until you buy a licence. The panel opens, your data stays visible and export works. No agent starts.
• Nothing is deleted. Your data folder stays on your own disk.
• Because the trial is free, there is nothing to refund. You pay only when you choose a licence.

Your right to withdraw for 14 days

If you are a consumer in the European Union, you have the right to withdraw from an online purchase within 14 days of the contract, without giving a reason. This right comes from EU and Irish consumer law. It does not apply to a business that buys for its trade or profession.

To use it, tell us clearly in writing within the 14 days. An email to support@slobal.com is enough. If you withdraw in time and the exception below does not apply, we refund what you paid using the same payment method. The refund is made through Link, Stripe’s checkout service, which sold you the licence, and includes any tax you paid.

The digital content exception

A Helmsly licence is digital content that we supply at once, not on a physical medium. Under consumer law, you lose the right to withdraw once we begin to supply it, if two things are true:

• you gave your express consent to immediate supply, and
• you acknowledged that you lose the right to withdraw once supply begins.

If you ask us to supply a licence straight away, you accept that you lose the 14 day withdrawal right once we have supplied it. Checkout asks for this with a tick box that reads: "I ask Slobal to supply my licence straight away, and I accept that I lose the 14 day withdrawal right once it has been supplied." Until you have given that consent and acknowledgement, the 14 day right stays in place.

Model withdrawal form

You can copy this text into an email to support@slobal.com. Using it is optional. Any clear statement that you withdraw works.

To: Taher Laskar trading as Slobal, Office 164, Unit 9, 71 Amiens Street, Dublin 1, D01 X6T8, Ireland, support@slobal.com

I hereby give notice that I withdraw from my contract for the provision of the following service: [licence name]

Ordered on: [date]

Name of consumer: [your name]

Address of consumer: [your address]

Date: [date]

How to cancel

• To cancel, email support@slobal.com from the address on the account and say which licence to cancel. We confirm by reply. If you are a workspace admin, you can also use the licences page in your workspace admin console. Cancellation stops future periods.
• You keep the licence until the end of the period you already paid for. We do not refund the running period, except where consumer law says otherwise.

No refunds beyond your legal rights

We make no refund promise beyond your statutory rights. If a licence is faulty or does not match its description, your rights under consumer law apply in full and we will meet them. Nothing on this page reduces those rights.

Contact

Questions about a refund or a cancellation go to support@slobal.com. You can also ask Link support at support.link.com about a payment. The licensor is named in the footer of every page.