Terms of service

Effective 24 September 2026 · Slobal, Ireland

Provider

Taher Laskar trading as Slobal

Governing law

Ireland

Jurisdiction

Irish courts

Deletion notice

90 days, 30 days and 7 days

Contact

support@slobal.com

This agreement is between you and Taher Laskar trading as Slobal. These terms govern your use of slobal.com, your Slobal account, and the product licences bought through it. By creating an account or a workspace you agree to them. If you are creating a workspace for an organisation, you confirm you can bind that organisation.

1. What Slobal provides

Slobal provides accounts and workspaces on slobal.com, licensing and billing for its products, and the online services those products use: sign-in, remote access relaying, ordering and the status page. Helmsly, a control plane for AI agent fleets that is self-hosted by default, is licensed per named seat under the tier you choose. AgnCred, verifiable work receipts for AI agents, is free to take part in and carries no licence.

2. Accounts

• One email address holds either a personal account or membership of one workspace, never both and never two workspaces. You are responsible for keeping your password and connection tokens confidential, and for what happens under your account.
• Workspace administrators control membership, seats and instance access for their workspace, including removing a member’s access. A member can ask to leave from their account page; an administrator approves or declines the request, and approval ends the membership and frees the address.
• Tell us promptly at support@slobal.com if you believe your account is compromised.

3. Licences, billing and cancellation

• A Helmsly licence belongs to the workspace or person who bought it and is priced per named seat, monthly, yearly or one-off, in euro. The licences, prices and workspace bands are published at slobal.com/pricing. A seat is a named user, billed from the day they are added and freed when they are removed, and a change is prorated in both directions. The number of agents you run never changes the bill. Taking part in AgnCred is free and carries no licence.
• Helmsly is BYO-LLM: you bring your own model keys and there is no per-token charge from us.
• Local use needs no licence. Any account can start one 30-day trial with no card on file; from day 31 the trial is read-only and it closes on day 61, and nothing is charged without your confirmation.
• If a licence lapses, remote access stops. We give notice 30, 14, 7 and 1 day beforehand. An activated local install keeps working offline.
• To cancel, email support@slobal.com, or use the licences page in your workspace admin console if you are a workspace admin. Cancellation stops future periods and does not refund the running one, except where consumer law says otherwise. The refunds page explains the trial, the 14 day right to withdraw and how to cancel.
• Slobal is not VAT registered, so no VAT is added to any price.
• Seats belong to the buying workspace or person and can be reassigned there, but not resold.

4. Where Helmsly runs

• On the local and relay tiers, Helmsly runs on machines you control, with data that stays there. You are responsible for that machine and its backups.
• On a cloud tier we run the instance for you, in the EU, in a container of its own with its own volume, its own key and its own egress policy, shared with no other customer. We are your processor for what it holds, and the privacy policy says what that means.
• Either way you are responsible for the third-party model services you connect (and their terms), and for the lawfulness of what you and your agents do with the software.
• When our relay carries your remote-access traffic, it carries it as a pipe, addressed to your instance.

5. Acceptable use

Do not use Slobal services to break the law, to infringe others’ rights, to probe or disrupt the service or other tenants, to resell access without an agreement, or to misrepresent attestation on AgnCred. We can suspend accounts or workspaces that do, proportionately and, where practical, with notice.

6. Intellectual property

Slobal and its licensors own the products, the services and their branding. Your licence is a right to use, not ownership. What you build with the products is yours.

7. Availability, warranties and liability

Services are provided with reasonable skill and care, but they are provided as they are: we do not warrant that slobal.com, sign-in, the relay or ordering will be uninterrupted or error-free, and we give no uptime guarantee and no service credits. Maintenance and outages happen; the current health of the service is published at slobal.com/status. On the local and relay tiers Helmsly keeps working on your own machine when our online services are down, though remote access through the relay does not; on a cloud tier the instance is one of those services. To the extent the law allows, Slobal is not liable for indirect or consequential loss, for loss of data held on machines we do not operate, or for third-party model services; our aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

8. Dormancy and deletion

• A personal account whose licence lapses, or which you close, becomes dormant rather than being deleted. We withdraw its connection to our relay; your install keeps its data on your own machine and the licence key you paid for keeps verifying there offline. Signing in and renewing brings the account back with the same key and the same machine, and nothing is reset.
• A dormant account is deleted two years after it goes dormant, and the install is then instructed to delete that account’s data at its next check-in. We email you 90 days, 30 days and 7 days beforehand.
• An AgnCred person record with no activity for two years is erased on the same notice schedule. Erasure removes personal data and never removes signed receipts, which carry pseudonymous identifiers and stay publicly verifiable; a verification report discloses that the personal data behind it was erased.
• Order and billing records are kept for six years regardless, because tax law requires it. The privacy policy carries the full retention table and your rights.

9. Changes and termination

We can update these terms; material changes are announced to account holders before they take effect, and the date above moves. If you do not agree, stop using the service and cancel. We can terminate accounts for material breach of these terms.

10. Governing law

These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction, without depriving consumers of the protections of their home country. Questions: support@slobal.com.